HawthorneVillager.com

well I wouldn't necessarily call it a rip off..... we have a rocker recliner that we bought from them in 2000 - and twice since we bought it we have had to have the rocker mechanism repaired. 1st time the repair guy (not belonging to Lazy Boy - but contacted by them) came right to the house and was able to fix it on the spot as he had the part, I just paid cash for the labour part which was like $40. 2nd time - same thing - guy came to the house - put he had to take the chair away and he needed to bring in the part and sort of had to take the back of the chair apart to fix 2 broken springs. Lazy boy paid for the parts and I just paid $75 for the labour. Fair enough to me - and I never had a problem with the customer service part - called them - told them the problem and they sent a guy out.

Jo

sounds like Layzboy furniture is lacking in quality.

Define "warranty claim"...every company covers different things in their warranty, you need to be specific.