So, we found out this weekend that we have a leak in our central air conditioning system and the unit is NOT even 2 years old!
To make matters worse, the company that sold and installed the unit won't even come back to service it!!!!! When I called for service, the rep tells me that they are booked solid for the next month. "Ok, so book me an appt for that time", I said. Her response, "We aren't booking any appointments unless you are covered under the "LABOUR" warranty" (which of course we are not.
She goes on to say "The unit itself is still under warranty, but a leak isn't considered part of the unit") 
So WTF are we supposed to do now?
We know that a lot of the dealers don't want anything to do with the new High Velocity systems. How can you possibly sell us a unit, but not be willing to come out when it fails - Even when you KNOW that we might have to pay through the A$$ to get the thing fixed? 
Sorry for the rant - but I hope you can understand my frustration!
If there is anyone out here who is a "Carrier" Authorized Dealer with experience repairing A/C units that are connected to the High Velocity Systems - please contact me.
Otherwise any referrals would be greatly appreciated - Preferrably someone who isn't going to hose us further!
Thanks in advance,
