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 Post subject: 5am Phone call
PostPosted: Sat Jan 16, 2010 5:14 am 
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Joined: Thu Sep 20, 2007 9:32 am
Posts: 719
Thank you Halton District School Board for calling me this morning at 5am!

Yep, 5am.

Yep, Saturday morning.

I guess they wanted me to know that classes and field trips are cancelled today.

Yep, for today.

Yep, inclement weather

Thank you Halton District School Board, thank you for waking me up with that oh so important news today.

...aint technology great?


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 Post subject: HDSB
PostPosted: Sat Jan 16, 2010 6:33 am 
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Joined: Tue May 03, 2005 3:20 pm
Posts: 134
Location: Phase 12, Stanbury & Phase 14 E Rothmill
We also received the call from HDSB :twisted:


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PostPosted: Sat Jan 16, 2010 8:12 am 
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Joined: Tue Mar 20, 2007 9:59 am
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Location: H.V. Phase One
What school are your kids at? I have three different schools and did not get the call. It must be from a school, not the board.


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PostPosted: Sat Jan 16, 2010 8:28 am 
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Joined: Sun Jan 27, 2008 12:13 am
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We got it too... grrr...

The message said HDSB and schools are closed today, buses are not running and field trips are cancelled due to inclement weather. After having been up till 1am with my youngest I was not amused to be woken once again for that... especially since we all had to be up by 7am anyway...

Our boys go to PLR...

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 Post subject:
PostPosted: Sat Jan 16, 2010 8:55 am 
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Joined: Tue Aug 05, 2008 3:14 pm
Posts: 486
Add us to the list we got one too !!!!!


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PostPosted: Sat Jan 16, 2010 10:02 am 
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Joined: Sun Nov 23, 2008 2:07 pm
Posts: 15
Us too... and we live in Acton so it wasn't just in Milton


Last edited by kereliuks on Sat Jan 16, 2010 10:49 am, edited 1 time in total.

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PostPosted: Sat Jan 16, 2010 10:03 am 
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Joined: Mon Feb 23, 2009 2:18 pm
Posts: 515
We got a call -- our kids are at Hawthorne Village PS. It seems like a good system to inform parents of school closures, but we weren't thrilled to be awakened from our slumber at 5am on the dot on a Saturday morning....


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PostPosted: Sat Jan 16, 2010 11:42 am 
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Joined: Sat Sep 18, 2004 7:58 pm
Posts: 168
Location: Montgomery, Phase 11
Another one here! My first thought was, my kids will be thrilled! But then my brain woke up. HVPS


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 Post subject: re: 5am call
PostPosted: Sat Jan 16, 2010 11:51 am 
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Joined: Mon Sep 10, 2007 9:51 am
Posts: 80
I am so very sorry for the glitch in our system which sent 5 am phone calls out to all of our houses this morning.
Technology is great when it works, but when it doesn't....grrrr!
Again, my apologies to all who disturbed so early on a weekend. Please know that the Board tech department is investigating and hopefully it won;t happen again.
Donna Danielli
Public School Trustee
daniellid@hdsb.ca


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PostPosted: Sat Jan 16, 2010 12:51 pm 
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Joined: Tue Mar 20, 2007 9:59 am
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Location: H.V. Phase One
Thanks for the post Donna (even though I was lucky enough to be spared the call).


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 Post subject: re 5 am call
PostPosted: Sat Jan 16, 2010 12:56 pm 
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Joined: Mon Sep 10, 2007 9:51 am
Posts: 80
I wish I had been that lucky, lol


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PostPosted: Sat Jan 16, 2010 1:22 pm 
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Joined: Tue Mar 20, 2007 9:59 am
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Location: H.V. Phase One
lol I figured you would have gotten it. :)


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PostPosted: Sat Jan 16, 2010 2:57 pm 
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Joined: Tue Jan 31, 2006 8:17 pm
Posts: 2540
Location: Arthur's Way
I got the call as well this morning. I figured it to be a glitch and thanks Donna for looking into it for us.

Its a great system and I know that with technology sometimes there are mixups. Its only happened like this once so I'm sure its a one off thing.

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Mike Cluett
Local/Regional Councillor
Wards 1,6,7 & 8

Website | Email mike@mikecluett.ca | Cell (647) 888-9032 | Facebook Page | | Twitter @Mike_Cluett


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PostPosted: Sat Jan 16, 2010 9:35 pm 
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Joined: Mon Sep 10, 2007 9:51 am
Posts: 80
Again, I cannot apologize enough for those who were disturbed so early this morning.
Our head of IT sent out the following explanations for those who are curious how it happened:
This message was sent in error. It occurred as a result of testing updates to the system. I.T staff did not double check the cancellation of a test message. This resulted in the system sending the message you received.

We take this situation very seriously. We apologize for waking households and for delivering an incorrect message. We apologize for undermining the value of the Home Notification System and will work to ensure this never happens again.


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PostPosted: Sun Jan 17, 2010 8:23 am 
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Joined: Thu Jul 01, 2004 10:25 am
Posts: 2441
Location: Greensburg Elev B, Robson Cres
Wow, there was enough complaints to take this topic to 680news this morning.

:shock:

Tim


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