PaulMeredith wrote:
I have found Mattamy to be fantastic. They always return my calls promptly. If I have an issue, they immediately set up a time to come and fix it (sometimes the same day). They always show up when they say and everyone I have dealt with seems to be very focused on customer satisfaction. I don't have a single complaint about them and I have found that they have gone out of their way to make me happy. ....and I am a picky bastard too!
I second this,.
I am waiting for my next home to be built by Mattamy closing Aug 14 2008.
My first home was built by another builder (not a bad builder), it was an OK home, but the builder never came back to fix the PDI item list. I sold the home 4 years later with items that still were not fixed by the builder.
They would not give me a screen for my patio door. They claim I already had one
Then I purchased a Mattamy home. A hole new experience compared to the other builder.
One example I had mud in the driveway at both homes
House #1 (Another builder)
I called to ask if they can fix this problem, they told me to go to the site behind my house and take (steal) some scrape wood and lay it on the ground around where I parked my cars. It took on year to get a paved drive way. Grass 2.5 years
House #2 (Mattamy)
I called to ask if they can fix this problem, they asked me if I can move my cars, and informed me someone will be there in 5 min. to pour new gravel. Problem solved. It took 2 months to get a paved driveway due to winter closing. Grass Closed in Feb got grass in May
From my experience if you have ever purchased a home from other companies, you would know and appreciate the mattamy difference.
Mattamy does try hard to please and does a lot of things to help us get to know our neighbors, I have never heard of a company that does park picnics, flower shows and provides the soil, petting zoo's, coloring contest the list can go on...
Don't forget the community that Mattamy builds always has a nearby park with grass and sidewalks that are finished before or shortly after your move. These usually are finished by the city so imagine how long you would wait for these luxuries if you purchased from another builder.
And the schools... Mattamy again, have you noticed, in previous phases Mattamy already has the schools for their students. These Schools are overloaded because the other builders did not build schools for their families. Unfortunately there has been some escarpment problems that has delayed the development of our schools at the escarpment. Rest assured Mattamy will have these schools build far before our neighbors across the way has theirs even on paper.
So maybe some people are having problems with there homes, very unfortunately for them. There are some problems in all companies, no business is perfect. In my eyes Mattamy does a pretty good job overall.I am very pleased with there service and their homes.
A happy second time Mattamy buyer
I agree with what you say except I would like to point out that Mattamy does not build the schools. However, they have been a huge driving force in helping to get the schools here and opened as quickly as possible.
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