HawthorneVillager.com

synergy · Joined: 20 Sep 2007 Posts: 378

Thank you Halton District School Board for calling me this morning at 5am!

Yep, 5am.

Yep, Saturday morning.

I guess they wanted me to know that classes and field trips are cancelled today.

Yep, for today.

Yep, inclement weather

Thank you Halton District School Board, thank you for waking me up with that oh so important news today.

...aint technology great?

kkeshavan · Posted: Sat Jan 16, 2010 6:33 am Post subject: HDSB

We also received the call from HDSB Twisted Evil

daycaremom · Joined: 20 Mar 2007 Posts: 970 Location: H.V. Phase One

What school are your kids at? I have three different schools and did not get the call. It must be from a school, not the board.

Heather&Chris · Joined: 27 Jan 2008 Posts: 742

We got it too... grrr...

The message said HDSB and schools are closed today, buses are not running and field trips are cancelled due to inclement weather. After having been up till 1am with my youngest I was not amused to be woken once again for that... especially since we all had to be up by 7am anyway...

Our boys go to PLR...
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Cutter · Joined: 05 Aug 2008 Posts: 244

Add us to the list we got one too !!!!!

kereliuks · Joined: 23 Nov 2008 Posts: 2

Us too... and we live in Acton so it wasn't just in Milton

sunnier · Joined: 23 Feb 2009 Posts: 290

We got a call -- our kids are at Hawthorne Village PS. It seems like a good system to inform parents of school closures, but we weren't thrilled to be awakened from our slumber at 5am on the dot on a Saturday morning....

mtown boy · Joined: 07 Jan 2009 Posts: 399 Location: Milton

Great service, wrong day -lol, - silly

i thought it was my wild brother or sister calling me for an emergency @ 5am , so i picked up ...and after I could not go back to sleep
so that means now I have to take a power nap before i rip it up tonight...

this is the 1st time i got a call like this...my lil guy goes to Sam Sherratt, i'll let the school know that their service works fine but maybe to make sure it's not on a weekend next time..
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Ronadt · Posted: Sat Jan 16, 2010 11:42 am Post subject:

Another one here! My first thought was, my kids will be thrilled! But then my brain woke up. HVPS

MiltonSchoolTrustee · Joined: 10 Sep 2007 Posts: 22

I am so very sorry for the glitch in our system which sent 5 am phone calls out to all of our houses this morning.
Technology is great when it works, but when it doesn't....grrrr!
Again, my apologies to all who disturbed so early on a weekend. Please know that the Board tech department is investigating and hopefully it won;t happen again.
Donna Danielli
Public School Trustee
daniellid@hdsb.ca

daycaremom · Joined: 20 Mar 2007 Posts: 970 Location: H.V. Phase One

Thanks for the post Donna (even though I was lucky enough to be spared the call).

MiltonSchoolTrustee · Joined: 10 Sep 2007 Posts: 22

I wish I had been that lucky, lol

daycaremom · Joined: 20 Mar 2007 Posts: 970 Location: H.V. Phase One

lol I figured you would have gotten it. Smile

Mike_Cluett · Joined: 31 Jan 2006 Posts: 800 Location: Arthur's Way

I got the call as well this morning. I figured it to be a glitch and thanks Donna for looking into it for us.

Its a great system and I know that with technology sometimes there are mixups. Its only happened like this once so I'm sure its a one off thing.
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MiltonSchoolTrustee · Joined: 10 Sep 2007 Posts: 22

Again, I cannot apologize enough for those who were disturbed so early this morning.
Our head of IT sent out the following explanations for those who are curious how it happened:
This message was sent in error. It occurred as a result of testing updates to the system. I.T staff did not double check the cancellation of a test message. This resulted in the system sending the message you received.

We take this situation very seriously. We apologize for waking households and for delivering an incorrect message. We apologize for undermining the value of the Home Notification System and will work to ensure this never happens again.